How can I resolve issues with my chiller or ice bath tub?Updated a year ago

If your unit does not function properly upon arrival, it is critical to contact us with evidence so we can swiftly assist you in resolving the matter. A video demonstrating the issue will enable us to accurately assess the situation and provide the most effective solution. In cases where units are found to need further repairs, we will guide you through the process of returning the unit for repairs or a new one. Our team is dedicated to ensuring your complete satisfaction and is here to support you every step of the way.

If you are experiencing issues with your chiller or ice bath tub, such as error messages, leaks, or operational problems, please follow these steps:

1. Take photos or videos to document the issue. For example, photos of hose orientation, a video of the tub and chiller running (including the water circulation into the tub), any error messages displayed, and settings on the control panel.
2. For leaks in an ice tub, apply soapy water to the surface and watch for bubbles to identify the location of the leak. Mark the position and reach out to us for assistance with the repair kit included in your purchase.
3. If the issue is related to an error message on your chiller, do not attempt to repair it by tampering with the wires. Instead, contact our customer service for assistance regarding a technician visit or replacement.

Our customer service team values your satisfaction and is ready to guide you through the necessary steps for a temporary fix or discuss replacement options if needed. We are here to support you and ensure a positive experience with our products.