We sincerely apologize for any mix-up with your order. If there is an issue with the delivery address or if the items you received do not match what was ordered, please contact our customer support team immediately. We will take all necessary steps t

We sincerely apologize for any mix-up with your order. If there is an issue with the delivery address or if the items you received do not match what was ordered, please contact our customer support team immediately. We will take all necessary steps to rectify the situation and ensure the correct delivery of your items. Providing detailed information, such as your name, phone, and order number, will help us in addressing the issue promptly.Your satisfaction is our top priority, and we are here to assist with any concerns or questions you may have.

I'm experiencing an issue with my order, such as an incorrect delivery address or a mix-up with items received. What should I do?

If your unit does not function properly upon arrival, it is critical to contact us with evidence so we can swiftly assist you in resolving the matter. A video demonstrating the issue will enable us to accurately assess the situation and provide the m

If your unit does not function properly upon arrival, it is critical to contact us with evidence so we can swiftly assist you in resolving the matter. A video demonstrating the issue will enable us to accurately assess the situation and provide the most effective solution. In cases where units are found to need further repairs, we will guide you through the process of returning the unit for repairs or a new one. Our team is dedicated to ensuring your complete satisfaction and is here to support you every step of the way.If you are experiencing issues with your chiller or ice bath tub, such as error messages, leaks, or operational problems, please follow these steps:<ol><li>Take photos or videos to document the issue. For example, photos of hose orientation, a video of the tub and chiller running (including the water circulation into the tub), any error messages displayed, and settings on the control panel.</li><li>For leaks in an ice tub, apply soapy water to the surface and watch for bubbles to identify the location of the leak. Mark the position and reach out to us for assistance with the repair kit included in your purchase.</li><li>If the issue is related to an error message on your chiller, do not attempt to repair it by tampering with the wires. Instead, contact our customer service for assistance regarding a technician visit or replacement.</li></ol>Our customer service team values your satisfaction and is ready to guide you through the necessary steps for a temporary fix or discuss replacement options if needed. We are here to support you and ensure a positive experience with our products.

How can I resolve issues with my chiller or ice bath tub?

In the event that your chiller or any other unit arrives damaged, please contact our customer support right away. While we take measures to prevent damage during transit, unexpected issues can occur. We recommend providing photo evidence of the damag

In the event that your chiller or any other unit arrives damaged, please contact our customer support right away. While we take measures to prevent damage during transit, unexpected issues can occur. We recommend providing photo evidence of the damage and assessing whether it impacts the functionality of the product. Despite the inconvenience, we suggest proceeding with installation and testing the unit. Should there be any performance issues or if the damage is beyond acceptable, we will discuss possible solutions with you, such as a rebate for the damage, sending a new lid, or even sending a new unit. We are committed to ensuring that you are completely satisfied with your purchase and will work with you to address and resolve any problems encountered.

What should I do if my chiller or other unit arrived damaged?

Chat with us! The Legacy Team is happy to help!

Send an email to our customer experience team. Our team is happy to help!

LegacyRecovery

Order Issues

How to Clean Water Filter