I have received my tub but not the chiller. What should I do?Updated a year ago

We ship the tub and chiller separately due to the extra time needed to thoroughly test the chillers before dispatch. The chiller typically arrives within a few working days after your tub delivery, and tracking information will be provided to monitor its progress. Should there be any confusion or mix-up with the order, we will promptly investigate and ensure that your chiller is on its way. If your ice bath tub has arrived without the accompanying chiller after 15 days, please reach out to our customer support team. Our support team is committed to resolving any delivery issues you encounter as efficiently as possible.