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FAQs

Frequently Asked Questions

What is the water change frequency for my Ice Bath unit?

For commercial and residential use of ice bath tubs, we recommend changing the water at least once a month to ensure optimal performance and user experience, though it may be less or more depending on the volume of usage. If you decide to use a sanit

What are the Ice Bath Max dimensions & water capacity?

A question we get often goes something like this: I am X'X tall and XXX pounds will I fit in the IceBath Max? The answer is most likely yes!. Anyone below 6′ will easily fit into the spacious Regular Sized Ice Bath Max, even keeping your shoulders a

What happens if there's a delay in shipping my order?

Occasionally, there may be delays in shipping your order due to high demand, weather issues, or other unforeseen circumstances. We understand the importance of receiving your order promptly and our team is working diligently to expedite the process.

I have received my tub but not the chiller. What should I do?

We ship the tub and chiller separately due to the extra time needed to thoroughly test the chillers before dispatch. The chiller typically arrives within a few working days after your tub delivery, and tracking information will be provided to monitor