What should I do if my chiller or other unit arrived damaged?Updated a year ago

In the event that your chiller or any other unit arrives damaged, please contact our customer support right away. While we take measures to prevent damage during transit, unexpected issues can occur. We recommend providing photo evidence of the damage and assessing whether it impacts the functionality of the product. Despite the inconvenience, we suggest proceeding with installation and testing the unit. Should there be any performance issues or if the damage is beyond acceptable, we will discuss possible solutions with you, such as a rebate for the damage, sending a new lid, or even sending a new unit. We are committed to ensuring that you are completely satisfied with your purchase and will work with you to address and resolve any problems encountered.